What Clients Say

The experience of working with our chambers

A selection of accounts from individuals who have engaged our services for pension document reviews, mediation, and tribunal matters.

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Years in practice

340+

Clients assisted

4.8

Average client rating

95%

Resolved outside tribunal

Client Reviews

Accounts from clients we have worked with

Rohana binti Abdullah

George Town, Penang

I had three years of EPF correspondence that I had never fully understood. The document review produced a clear written note that explained what each letter meant and flagged two nomination points I had overlooked. The note was plain and practical — nothing I needed to look up afterwards. I appreciated that the practitioner did not suggest I needed further services when the review was sufficient on its own.

Document Review — April 2025

Krishnamurthy s/o Murugesan

Bukit Mertajam, Seberang Perai

The mediation with my former employer's fund took three sessions over two months. Between sessions I had time to discuss the discussions with my wife and consult my brother, who has some financial background. The written position paper prepared before the first session was something I could actually read and understand. The matter was settled without going to a tribunal, which was what I had hoped for from the start.

Mediation — March 2025

Faridah binti Zainudin

Alor Setar, Kedah

After my father passed away, there was a dispute within the family about the pension nomination he had submitted. I travelled from Alor Setar for the initial meeting, and the practitioner explained clearly what the documents showed and what options were available. The review did not give us the answer we hoped for, but it gave us an accurate picture of where things stood — which was what we needed before deciding whether to proceed further.

Document Review — April 2025

Tan Ah Kow

Georgetown, Penang

My pension entitlement dispute went to a tribunal hearing after mediation did not reach a resolution. Seri Adil handled the preparation of the submissions and attended all three hearing sessions. The fee for each phase was confirmed before it started, which meant there were no surprises. The closing written report summarised the outcome clearly and gave me a record I could keep for future reference.

Tribunal Representation — March 2025

Norizan binti Ibrahim

Ipoh, Perak

I was not expecting the process to be as clearly structured as it was. From the first conversation — which was at no charge, as stated — to the written note I received at the end, everything was handled in a way I could follow. I came to understand my pension documents properly for the first time. The practitioner responded to my follow-up questions by email within a day each time.

Document Review — May 2025

Wong Rui Xiang

Butterworth, Penang

I found the approach thorough but not hurried. The only thing I would note is that the turnaround on my document review took slightly longer than originally indicated — around eighteen working days rather than the typical fifteen. I received a message explaining the delay partway through, which I appreciated. The written note at the end was worth the wait; it identified something in my nomination form that I had not noticed in several years of holding the account.

Document Review — May 2025

Case Studies

How the matter unfolded

The following accounts describe the general shape of real engagements. Identifying details have been omitted or adjusted to preserve confidentiality.

Case Study — Document Review leading to Fund Correspondence

The Situation

A retired civil servant in Penang received a letter from the pension authority querying her nominated beneficiary. She had submitted a nomination form several years earlier and was uncertain whether it had been properly recorded. She did not know whether the query required legal assistance or whether she could resolve it by writing to the authority herself.

What We Did

A Pension Document Review was conducted on the nomination form, the authority's letter, and two prior scheme statements. The written note identified a technical deficiency in the nomination form that the authority's letter had flagged obliquely but not directly explained. The note also included a suggested form of written response to the authority that the client could send in her own name.

Outcome

The client wrote to the authority using the suggested response and submitted a corrected nomination form. The matter was resolved without mediation or tribunal proceedings. The engagement took 12 working days from receipt of documents to delivery of the written note.

"The note gave me exactly what I needed to know and nothing extra. I was able to write to the authority myself and the matter was settled within a few weeks."

Case Study — Mediation in an Employer Scheme Dispute

The Situation

A former employee of a manufacturing company in Seberang Perai disputed the calculation of his pension entitlement following early retirement. The company's scheme administrator maintained that the calculation was correct; the client believed there was an error in how his final three years of service had been valued. No formal proceedings had been initiated.

What We Did

A Mediation and Negotiated Settlement engagement was opened. A written position was prepared setting out the basis for the client's calculation and identifying the specific period in dispute. Two mediation sessions were held over six weeks. Between sessions, the client had time to consult his family about the settlement figure being discussed.

Outcome

A negotiated settlement was reached at the second session. The agreed amount represented a material improvement on the scheme administrator's original figure. The settlement was formalised in a written agreement within two weeks of the second session. The matter did not require tribunal proceedings.

"I was prepared before each session and not pressured to decide on the day. The written settlement is something I can point to clearly."

Case Study — Tribunal Representation in a Beneficiary Nomination Dispute

The Situation

Following the death of a retired government employee in Kedah, two sets of family members disputed the validity of a nomination form submitted by the deceased in 2018. The matter could not be resolved informally, and proceedings before the relevant authority were necessary to determine the correct beneficiary.

What We Did

A Full Representation engagement was opened for one of the family members. Written submissions were prepared covering the legal basis for the nomination and the circumstances of its execution. Two hearings were attended across a four-month period. Witness statements were coordinated with the relevant family members.

Outcome

A determination was issued in favour of the client's position. The fees for each of the two phases were agreed in writing before those phases commenced. A written report summarising the determination and its implications was prepared at the close of the matter.

"Throughout a difficult family situation, the practitioner was straightforward with us about what the documents showed and what we could reasonably put forward."

Get in Touch

Reach us directly

Telephone

+60 4-226 4807

[email protected]

Address

Level 8, No. 36, Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang

Office Hours

Mon–Fri: 9:00 am – 5:30 pm
Sat: 9:00 am – 1:00 pm

Professional Standing

Credentials and professional affiliations

Malaysian Bar — Current practising certificate

Maintained annually without interruption since admission to the Bar

Penang Law Society

Active member of the Penang branch of the Malaysian Bar

Continuing Professional Development

Annual CPD requirements met each year as required by the Bar Council

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